The Highfield Level 2 Award for Working as a Door Supervisor within the Private Security Industry is the mandatory qualification for anyone wishing to apply for an SIA Door Supervisor licence and work legally within the private security sector.
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Description
Start Your Career in the Security Industry with EP Team
Door Supervisors are at the forefront of public safety, customer service, and venue security. Whether working at licensed premises, major events, stadiums, retail environments, or corporate venues, they play a critical role in creating safe and welcoming environments while protecting people, property, and reputation.
The Highfield Level 2 Award for Working as a Door Supervisor within the Private Security Industry is the industry-recognised qualification required to apply for a Security Industry Authority (SIA) Door Supervisor licence. Designed in line with the latest SIA specifications, this qualification provides learners with the knowledge, practical skills, and confidence needed to operate professionally, safely, and legally within the private security sector.
At EP Team, our experienced instructors bring real-world operational expertise into the classroom, ensuring learners gain practical knowledge that goes beyond simply passing an assessment. Our focus is on developing competent, confident security professionals who are ready to meet the challenges of today's security industry.
Course Duration
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Approximately 61 hours of learning
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Minimum of 44 contact hours delivered over 6 days (subject to self-study requirements)
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Practical assessments and examinations included
What You Will Learn
Throughout the course, learners will develop a comprehensive understanding of the responsibilities and expectations of a professional Door Supervisor, including:
- Working in the Private Security Industry
- Understanding the structure and purpose of the private security industry
- Professional standards and responsibilities
- Customer service and effective communication
- Equality, diversity, and inclusion
- Safety, Security and Legal Responsibilities
- Safe working practices within security environments
- Health and safety responsibilities
- Emergency procedures and incident response
- Counter-terrorism awareness
- Drug misuse legislation and its implications
- Door Supervision Operations
- Roles and responsibilities of a Door Supervisor
- Licensing law and SIA requirements
- Venue and customer management
- Searching procedures
- Queue management and crowd control
- Recording incidents and gathering evidence
- Conflict Management
- Understanding the causes of conflict
- Recognising, assessing, and reducing risk in conflict situations
- Effective communication and de-escalation techniques
- Practical problem-solving skills to resolve challenging situations professionally
- Physical Intervention
- Understanding the legal and professional implications of physical intervention
- Risk assessment and duty of care considerations
- Safe and proportionate intervention techniques
- Using non-aggressive physical skills to protect yourself and others
Qualification Outcome
Successful learners will achieve the Highfield Level 2 Award for Working as a Door Supervisor within the Private Security Industry, enabling them to apply for an SIA Door Supervisor licence and pursue a wide range of opportunities within the security and events sectors.
Why train with EP Team?
- Delivered by experienced security and events professionals
- Industry-focused training based on real operational scenarios
- Supportive learning environment
- Nationally recognised qualification
- Meets all current SIA licensing requirements
- Trusted training provider to some of the UK's leading venues, events, and organisations
Whether you are looking to start a new career or take the next step in your professional development, EP Team will provide you with the skills, knowledge, and confidence to succeed within the private security industry.
